Select your store using the dropdown in the top right corner of the site. If you can't find your location on there then please Email Us and we will see what we can do for you.
For location specific shipping and returns information please check out our country specific FAQ by selecting your location from the country dropdown menu in the top right corner of any page.
Airhole Facemasks has authorized retailers all over the world. Check out your local retailer using our Store Locator
All orders are shipped from our Canadian warehouse on the west coast. The size of your order will determine the carrier that we use. We reserve the right to use any carrier that we feel is best for delivery in your location.
We ship the majority of orders in Airhole branded shipping bags. Orders over a certain size may be shipped in cardboard boxes.
Shipping times vary by location with most orders arriving between 1 and 5 days from the date of despatch. If you require your order faster then please select our express shipping options. Please note that express shipping is not available for all regions.
Orders are processed Monday - Friday and will not be processed on weekends or public holidays. We aim to process all orders within 24 hours. Orders placed after 12pm will not be processed that day.
All shipments will require a signature upon delivery. If you will be unavailable during the day then we recommend having your order shipped to a place of work, friend or family member.
Unfortunately we are currently unable to accept collections.
If you are unavailable to accept your parcel then a delivery card will be left at your address. This will list your options for redelivery or collection from the nearest depot listed on the card.
We can ship to any address provided (excluding PO Boxes) so if you won't be available at home, we suggest having your order sent to a work address, friend or family member.
Yes, we ship using trackable services. Once your order has been despatched you will receive your tracking number by email. Some shipping services are a proof of delivery service only and do not offer step by step tracking.
We can ship to most international destinations. Just select your country from the dropdown menu in the top right corner of any web page.
If you cannot find your country in our country list then please email us and we will see what we can do.
We accept returns on products up to 28 days after you have received them. All items returned must be in their original condition with their original packaging in order to receive a refund.
All return shipping costs must be paid for by the customer and original shipping charges are not included in any refunds provided.
To start a return, please email us.
As soon as we have received your return we will process a refund minus any original shipping charges. Refunds are processed the same day but depending on your card issuer can take a few days to appear on any statements.
We recommend using a trackable service so that you can see when we have received your return. We also recommend choosing a service that provides an adequate level of insurance in the event of any loss or damage in transit.
Airhole Facemasks warrants all products to be free of defects in material or workmanship for a period of one (1) year from the date of purchase.
If you purchased your board from an authorized Airhole dealer then please return the product to them to begin a warranty claim.
If you purchased direct from the Airhole online store then please visit our Warranty Page to begin a claim.
For our full warranty policy please see our Warranty Page.
Getting the right size facemask is important. Get one that's too big or too small for you and you won't be having fun. Check out the size guide on each of our product pages or check out our Sizing Guide for more help.
We consider your privacy of the utmost importance.
We love it when our fans want to represent us! To get a pack of free Airhole stickers please send a self addressed envelope to the address below. Please make sure you include enough return postage. We recommend using envelopes 9" x 7" to get our best stickers!
Airhole Sticker Request
439 Railway Street
To get in touch with us please Email Us.
We aim to respond to all email enquires within 24 hours but during busy periods responses may take longer. Our customer service advisors operate 9-5 PST Mon-Fri (excluding BC public holidays). Emails received outside of these hours will be responded to during the next available working hours.